Guidance for Families
Educational & School Support Services for Families & Caregivers
Who This Is For
Support Across the Educational Journey
JenEd works with families and caregivers navigating a wide range of school-based concerns, decisions, and transitions. This may include support related to IEPs, 504 plans, evaluations, meeting preparation, mediation preparation, school communication, transition planning, and other high-stakes educational moments from early childhood through adulthood. The goal is not just to help families get through a moment. It is to help them better understand the system they are moving through.
How JenEd Works
A Clearer Path Through Every Stage & Level of Support
JenEd offers several ways for families and caregivers to get support, depending on what is needed and where they are in the process. To start out, we offer a Strategy Session for clarity and next steps. From there, some families move into Case Launch for deeper short-term support and a more structured plan. Others continue with Monthly Support for ongoing guidance over time. We also offer À La Carte Services for more specific needs, while our Ally Up platform provides an added layer of tools, resources, and support throughout the process. Together, these options are designed to give families a clearer, more flexible path forward.
What Happens After You Reach Out
Step One
You book a Strategy Session with us via Calendly — $450, 90 minutes, prepaid.
Step two
We meet. We assess. You leave with clarity on next steps, regardless of whether we work together further.
Step three
If you choose to continue, your $450 applies toward Case Launch. We begin within seven days.
Getting Started
Strategy Session
Every family engagement begins with a 90-minute Strategy Session. This is a structured conversation designed to assess your current situation, clarify what is working and what is not, and identify the next right step.
$450 Prepaid
- A 90-minute consultation with Jennifer
- An initial assessment of your situation and immediate concerns
- Guidance on rights, options, and next steps
- Attorney-grade case organization documents for your records
- 7-day Ally Up trial access
If your family chooses to continue, the $450 is credited toward Case Launch within 30 days.
Diving In Deeper
The Case Launch
Case Launch is JenEd’s eight-week onboarding engagement for families who need deeper support, stronger alignment, and a clear pathway forward. It includes:
- Family story intake and student-centered insight gathering
- Comprehensive review of IEPs, evaluations, assessments, and correspondence
- Case analysis, systems analysis, and pathway planning
- Communication preparation and school meeting preparation
- Up to two formal school meetings during the launch window
- Unlimited communication with Jennifer during the eight weeks
- Attorney-grade case organization and documentation
- Full Ally Up™ access for the engagement period
Family Story Intake
Student-centered insight gathering & background review
Comprehensive Records Review
IEPs, evaluations, assessments, & correspondence
Case & Systems Analysis
Clear pathway planning based on your family’s situation
Communication & Meeting Preparation
Support for school communication & meetings
School Meeting Support
Up to two formal school meetings during the launch window
Direct Access to Jennifer
Unlimited communication throughout the eight-weeks
Case Organization & Documentation
Attorney-grade file organization & written materials
Full Ally Up™ Access
Platform access for the full eight-week engagement period
Diving Deeper
Case Launch
Case Launch is JenEd’s eight-week onboarding engagement for families who need deeper support, stronger alignment, and a clear pathway forward.
Investment by Age
Case Launch Pricing
Pricing is based on age rather than complexity, severity, or diagnosis. The goal is to reflect the real differences in systems, scope, and time across each stage of educational life.
Tier
Age Range
Investment
Stage
01
Birth – 5 Years
$2,000
Early intervention. IFSP to IEP transition. Foundational eligibility.
02
Ages 6 – 11
$2,500
Elementary years. Multiple evaluation cycles. IEP implementation & annual reviews.
03
Ages 12 – 14
$3,000
Middle school transition. Social-emotional layer. Eligibility re-evaluations. Critical alignment window.
04
Ages 15 – 18
$3,500
High school & transition planning. Post-secondary goals. DOR alignment. Maximum documentation load.
05
Adult (18+)
$3,500
Post-secondary navigation. Vocational rehabilitation. Regional Center coordination. Independent living transitions.
Birth – 5 Yrs
$2,000
Early intervention. IFSP to IEP transition. Foundational eligibility.
6 – 11 Yrs
$2,500
Elementary years. Multiple evaluation cycles. IEP implementation & annual reviews.
12 – 14 Yrs
$3,000
Middle school transition. Social-emotional layer. Eligibility re-evaluations. Critical alignment window.
15 – 18 Yrs
$3,500
High school & transition planning. Post-secondary goals. DOR alignment. Max documentation load.
Adult (18+)
$3,500
Post-secondary navigation. Vocational rehabilitation. Regional Center coordination. Independent living transitions.
Investment by Age
Case Launch Pricing
Pricing is based on age rather than complexity, severity, or diagnosis. The goal is to reflect the real differences in systems, scope, and time across each stage of educational life.
Ally Light
For families maintaining stability between active engagements.
- 2 Ally hours per month
- Monthly 30-minute check-in call
- Email and text communication during business hours
- Document review queue for up to 5 documents per month
- Ally Up Family+ access: full Pocket Educator™, NextJenAI™ document analysis, 5 essential letter templates
$480 Per Month
3-Month Minimum
20% subscriber discount on $300/hr base rate
Ally Weekly
For families in active case life who need steady support.
- 5 Ally hours per month
- Weekly 60-minute Ally call
- 1 IEP, 504, or team meeting attendance per month
- Priority email and text response during business hours
- Document review queue for up to 10 documents per month
- Expanded Ally Up Family+ access: all tools plus full template library across all categories (eligibility, evaluation, discipline, due process pre-filing, transition, mediation prep)
$1,200 Per Month
3-Month Minimum
20% subscriber discount on $300/hr base rate
Ally Active
For families navigating high-stakes case activity.
- 10 Ally hours per month
- Twice-weekly Ally check-ins
- Up to 3 meeting attendances EP, 504, or team meeting attendance per month
- Extended communication access during business hours
- Unlimited document review
- Professional team coordination with written consent
- Quarterly written case progress report
- Full Ally Up Family+ access: all tools plus full letter template library across all categories
and custom letter drafting support
$2,400 Per Month
3-Month Minimum
20% subscriber discount on $300/hr base rate
Ongoing Partnership
Monthly Support Options
After Case Launch, families can continue with a Monthly Partnership tier based on the level of support they need. All monthly tiers include Ally Up Family+ access and require a three-month minimum commitment.
Hourly Add-On
$300 / hour
Additional meeting attendance, extended document review, phone or video consultations, communication
drafting. Billed in 15-minute increments. 5-hour prepaid block ($1,500).
Attorney-Grade Document Preparation
$450 / hour
Written declarations, expert opinion reports, exhibit indexes, deposition preparation memos, case file pattern analyses. For attorney-engaged work product. 5-hour prepaid block ($2,250).
Expert Witness Services
$500 / hour
Preparation hourly. Deposition day rate $4,000 (up to 8 hours). Hearing day rate $4,000. Retainer to engage $2,500. Travel beyond 50 miles billed at IRS mileage rate plus hourly portal-to-portal.
Additional Support
À La Carte Services
À la carte services are available to families currently in any JenEd engagement and to attorneys engaging JenEd® for case-specific work. These services are billed separately from the monthly partnership.
Low Touch
Ally Light
For families maintaining stability between active engagements.
- 2 Ally hours per month
- Monthly 30-minute check-in call
- Email and text communication during business hours
- Document review queue for up to 5 documents per month
- Ally Up Family+ access: full Pocket Educator™, NextJenAI™ document analysis, 5 essential letter templates
$480 Per Month
3-Month Minimum
20% subscriber discount on $300/hr base rate
Medium Touch
Ally Weekly
For families in active case life who need steady support.
- 5 Ally hours per month
- Weekly 60-minute Ally call
- 1 IEP, 504, or team meeting attendance per month
- Priority email and text response during business hours
- Document review queue for up to 10 documents per month
- Expanded Ally Up Family+ access: full template library across all categories (eligibility, evaluation, discipline, due process pre-filing, transition, mediation prep)
$1,200 Per Month
3-Month Minimum
20% subscriber discount on $300/hr base rate
High Touch
Ally Active
For families navigating high-stakes case activity.
- 10 Ally hours per month
- Twice-weekly Ally check-ins
- Up to 3 meeting attendances EP, 504, or team meeting attendance per month
- Extended communication access during business hours
- Unlimited document review
- Professional team coordination with written consent
- Quarterly written case progress report
- Full Ally Up Family+ access: full template library across all categories
with custom drafting support
$2,400 Per Month
3-Month Minimum
20% subscriber discount on $300/hr base rate
Ongoing Partnership
Monthly Support Options
After Case Launch, families can continue with a Monthly Partnership tier based on the level of support they need. All monthly tiers include Ally Up Family+ access and require a three-month minimum commitment.
Additional Support
À La Carte Services
Specialized services billed independently of monthly subscription.
Moving Forward
A Flexible Path for Families & Caregivers
Every family’s situation is different, but the need is often the same: clearer understanding, steadier support, and a path forward that feels more workable. JenEd is designed to help families move through the education system with more clarity, confidence, and care. It is not just about getting through one meeting or one decision. It is about helping families build understanding, learn the system, and feel better supported over time.
Let's Work Together
Looking for Support or Exploring a District Partnership?
Whether you are a parent or caregiver trying to understand the system, a teacher looking for more usable support, or a district exploring better alignment across teams, Ally Up offers a clearer path forward.
